Communication and Interpersonal Skills - 6883 Words

CHAPTER 12 - COMMUNICATION AND INTERPERSONAL SKILLS LEARNING OUTCOMES After reading this chapter students should be able to: 1. Define communication and explain why it is important to managers. 2. Describe the communication process. 3. List techniques for overcoming communication barriers. 4. Identify behaviors related to effective active listening. 5. Explain what behaviors are necessary for providing effective feedback. 6. Describe the contingency factors influencing delegation. 7. Identify behaviors related to effective delegating. 8. Describe the steps in analyzing and resolving conflict. 9. Explain why a manager might stimulate conflict. 10. Contrast distributive and integrative bargaining. Opening Vignette SUMMARY†¦show more content†¦Are Written Communications More Effective Than Verbal Ones? 1. Written communications are tangible, verifiable, and more permanent than the oral variety. a) Typically, both sender and receiver have a record of the communication. b) The message can be stored for an indefinite period of time. c) If there are questions about the content of the message, it is available for later reference. d) A final benefit of written communication comes from the process itself. 1) More care is taken with the written word than with the oral word. 2. Written messages have their drawbacks. a) Writing consumes a great deal of time. b) Lack of feedback. 2 Is the Grapevine an Effective Way to Communicate? 3. The grapevine is the unofficial way that communications take place in an organization. 4. Information is spread by word of mouth--and even through electronic means today. a) Ironically this is a two-way process-good information passes between us fast; bad information even faster. 5. The biggest question focuses on the accuracy of the rumors. 6. Research on this topic has been somewhat mixed. a) But even then, although the information flowing isShow MoreRelated Communication and Interpersonal Skills1495 Words   |  6 Pagesassignment is to critique a role play, and look at the positive and negative, that relates theory and knowledge regarding the use of communication and interpersonal skills, and how and when to use verbal, non-verbal and Para-verbal communication within the role play scenario that was chosen. The author will also discuss the different models of Communication, and how they use a person centred approach to counsel and interact, and how best to handle and approach a situation in the correctRead MoreInterpersonal Communication And Communication Skills976 Words   |  4 PagesInterpersonal Communication is inevitable; we cannot go through our lives without interacting with another person. Our daily interactions with others can form new friendships, strengthen our relationship with our partner, or even attain new ideas that we otherwise would not have known of if we never interacted that person. While some of our daily interactions may only be impersonal communication, or interacting with someone based on their role, such as a sales clerk, interpersonal communication helpsRead MoreInterpersonal Communication Skills9471 Words   |  38 PagesINTERPERSONAL COMMUNICATION SKILLS THAT ENHANCE ORGANISATIONAL COMMITMENT Mary Bambacas and Margaret Patrickson Abstract The purpose of this paper is threefold. First, to investigate the interpersonal communication skills that human resource (HR) managers expect managers in supervisory positions possess. Second, to identify which of these skills HR managers expect managers use to engender subordinate commitment to the organisation. Third, the paper aims to investigate what interpersonal communicationRead MoreInterpersonal Communication And Communication Skills Essay1785 Words   |  8 PagesThere are many aspects of interpersonal communication that one must be able to manage with proficiency in order to be considered a competent interpersonal communicator. These aspects have been divided into six different categories including appropriate, effective, adaptable, conversational involvement, conversational management, and empathy. The table below indicates my personal scores in each of those six areas, and following the chart is an in-depth analysis of appropriate, effective, conversationalRead MoreInter personal Communication Skills622 Words   |  3 Pages1 Running head: RESEARCH ON FOETAL ALCOHOL SYNDROME IN LIGHT OF THE SOUTH AFRICAN CONTEXT. 1 Research on foetal Alcohol syndrome in light of the South African context. South African College of Applied Psychology2 Class: I Due Date: RESEARCH ON FOETAL SYNDROME IN LIGHT OF THE SOUTH AFRICAN CONTEXT. 3 4 Table of contents5 Table of contents†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦........................................................2 Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦3 Read MoreInterpersonal Communication Skills Test On Communication754 Words   |  4 Pages I took the Interpersonal Communication Skills Test on â€Å"Queendom.com†. It seemed relevant to my work as a counselor since I will be communicating with clients on a daily basis. The goal of this test is to determine how effectively someone communicates with others, as well as to offer beneficial advice in order to improve any problems one may have that could slow down the communication process. This test is a valuable instrument for employees in the counseling profession since it is a career ofRead MoreCommunication and interpersonal skills Essay597 Words   |  3 Pages 2.0 Understand how communication and interpersonal skills affect managerial performance in the workplace Evaluate how interpersonal skills and communication skills affect managerial performance 2.1 It is self-evident that communication and interpersonal skills are crucial in the workplace. Good two-way communication is important to enable the flow of information in an effective way whether it be verbal or non-verbal. Good communication has a positive impact on the performance of the team including;Read MoreInterpersonal Communication Skill Of Feedback983 Words   |  4 PagesThe interpersonal communication skill of feedback is essential for hospital nurses to give a suitable care to each patient because it enables the nurses to learn, and improve their motivation, performance and efficiency that assist to achieve their goal which is to help the patients heal. The interpersonal communication skill of feedback is a system of conveying information between two people regarding the receiver’s performance (Baker et al. 2013). In general, feedback is employed to deliver informationRead MoreEffective Communication And Interpersonal Skills942 Words   |  4 Pagesleadership skills have â€Å"the ability to influence others, through effective communication and interpersonal skills† (American Sentinel University). Commonly, directors and senior nurse managers are confined to a different schedule than bedside nurses; working outside of clinical practice and patient interaction and focusing primarily on addressing organizational issues, increasing morale and productivity among staff all while increasing the quality of patient care. Effective communication and the abilityRead MoreCommunication Interpersonal Skills in Nursing2610 Words   |  11 Pagesthis assignment, I am going to review four cases, which will require a number of different communication skills focusing primarily on; developing a therapeutic relationship, communicating assertively, communicating effectively with an individual with a disability/impairment and communicating with individuals from another culture. I will discuss building a therapeutic relationship and effective communi cation with each patient. Part 1: Developing a Therapeutic Relationship A therapeutic relationship